CloudOS™ Service and Support

Every Piston CloudOS software license comes with an update service and 24×7 technical support.

Zero Downtime Update Service

Your Piston CloudOS license includes access to our free update service, which delivers regular feature updates and security patches with just a single click.

Piston’s zero-downtime update service supports both online and near-line upgrades. When an upgrade is available with the latest patches, you can rest assured that it will be successfully delivered to your Piston CloudOS environment with zero downtime. Piston’s advanced cluster management software enables all nodes in your cluster to be updated in a fully-automated rollover process without causing any service disruption.

Your connection to the Piston update service is encrypted with your unique license entitlement key. Options for updates to air-gapped installations are also available.

24×7 Technical Support

Whether you’re calling from Boston or Beijing, our Customer Support team is on hand 24 hours a day, every day (including holidays and weekends) to troubleshoot your issues and get your questions answered fast. From your first installation and through every cluster expansion, our support team will be with you every step of the way.


Contact Support

Our advanced technical customer support team can be reached by logging into the support portal below, emailing support@pistoncloud.com, or calling +1-888-737-1104.

Support Log-In